Practice Areas
Strategy & Analysis
Get a diagnostic of the current state and impact of your company’s post-sales engagement in addition to a go-forward plan. Learn what’s working, what’s not, and how to tell the difference.
Operations
Where strategic observations and recommendations meet hands-on process and program design. Whether you need to define your customer journey, segment your service models, or incorporate scaled workflows and communications into your CX programs, you’ll have the reassurance of “been-there, done-that” experience and proven playbooks.
Organizational Design & Enablement
Need help defining roles and responsibilities, upleveling your team’s skill set, creating career ladders for your teams, or even recruiting and hiring your next CX leader? Get the all-important people part right the first time.
Coaching & Advice
Whether you need coaching for a first-time manager, upleveling and peer mentorship for existing directors and VPs, or simply need senior perspective and advice for your executive team, get expert guidance from an experienced people and functional leader.