CX Job Seekers: How to Differentiate Yourself from the Pack
To differentiate yourself have to emphasize something beyond technical skills, communication skills, and even emotional intelligence to help potential employers discern between folks who can do the job well and folks who will be a force multiplier.
Signals that a company is actually customer-centric and not just good at branding
A lot of companies are now finding out that the churn and burn cycle isn’t sustainable when fundraising dries up and margins start to matter.
Company-wide CX principles are the foundation to resilient revenue and long-term growth
During the last decade or so, tech companies have been pressured to grab market share and expand top-line revenue at any cost. And while this approach can fuel growth for while, we’ve seen what happens when the ZIRP-fueled sales and marketing party abruptly comes to an end.
Dad Advice for Managers
Being fair (and being perceived as fair) is important because nothing will sow discord and discontent like bias in the system.